General conditions for ticket sales and access

The following terms and conditions regulate the conditions of sale of tickets for the Sónar+D, Sónar by Day and Sónar by Night festivals promoted and organised by the company ADVANCED MUSIC, S.L. (the Organisation) whose registered office is located at Calle Zamora 45-47 6º1º, 08005 Barcelona, website sonar.es, and holder of C.I.F. B-66699216, registered in the Mercantile Registry of Barcelona, in volume 45234, folio 49, page B 481219, Inscription 1ª. For any questions, please use the contact form. The acquisition, possession, use or attempted use of a ticket represents acceptance of the following conditions. The Organisation reserves the right to modify these general conditions, in which case it will notify ticket holders by e-mail if any change materially affects their rights as consumers:

1. Ticket types
    
   1. SonarPass (Festival Pass 3 Days / 2 Nights): Provides access to the activities at Sónar by Day (from 3pm) and Sónar by Night. For Sónar by Night, once you leave the venue, this ticket does not allow re-entry. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
       
   2. SonarPass VIP (VIP Festival Pass 3 Days / 2 Nights): Provides access to Sónar by Day (from 3pm) and Sónar by Night activities, as well as VIP areas and Lounge Bar. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
       
   3. 2 Night Ticket: Provides access to the activities at Sónar by Night. Once you leave the venue, this ticket does not allow re-entry. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
       
   4. 2 Night Ticket VIP: Provides access to the activities at Sónar by Night. Once you leave the venue, this ticket does not allow re-entry. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
       
   5. Sónar by Day Ticket: Provides access to Sónar by Day activities during 1 day at Fira Montjuïc.
       
   6. Sónar by Day Ticket VIP: Provides access to the activities and VIP area at Sónar by Day activities at Fira Montjuïc, plus the Lounge Bar, during 1 day. 
       
   7. Sónar by Night Ticket: Provides access to Sónar by Night activities at Fira Gran Via, during 1 night. Once you leave the venue, this ticket does not allow re-entry.
       
   8. Sónar by Night Ticket VIP: Provides access to Sónar by Night activities and the VIP area at Fira Gran Via, during 1 night. Once you leave the venue, this ticket does not allow re-entry.
       
   9. SonarPass+D: Provides access to all professional activities at Sónar+D and the Lounge Bar as well as Sónar by Day and Sónar by Night activities. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
       
   10. Sónar by Day Pass: Provides access to all Sónar+D professional activities and the Lounge Bar, as well as Sónar by  Day activities. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
   11. SonarPass+D VIP: Provides access to all professional activities at Sónar+D as well as Sónar by Day and Sónar by Night activities, plus the VIP areas and the Lounge Bar. It does not provide access to concerts held outside the Fira Montjuïc and Fira Gran Via venues.
        

The VIP areas at the festival have limited capacity. 

1. Acquisition of tickets and admission to the venues
    
   1. Booking fees are not included in the ticket price, except at the festival box office. Each vendor charges their own booking fees. In case of cancellation, total or partial, of Sónar+D and/or Sónar by Day and/or Sónar by Night (except for fortuitous causes and/or force majeure and/or any other that, being beyond its control, recommended for reasons of safety, prudence and/or risk to third parties, results in the cancellation of the Festival, in its entirety) the price of the tickets will be refunded, with except the cost of the booking fees charged by different sales channels. 
       
   2. The booking fees for tickets purchased via DICE are equal to 10% of the price of the ticket (up to a maximum of 15€). 
       
   3. Tickets may only be purchased at points of sale expressly authorised by the Organisation and once purchased, may not be exchanged or refunded, except in the case of cancellation of Sónar+D and/or Sónar by Day and/or Sónar by Night, as appropriate. Any ticket that has been amended, torn, or shows signs of forgery, will provide due authorisation for the Organisation to refuse the bearer access to the venues where the concerts and activities are taking place. Tickets are non-transferable - illegal resale is prohibited and may result in cancellation of the ticket without refund or compensation and/or the ticket holder being denied entry or expelled from the venue.
       
   4. The holder of a ticket accepts and acknowledges that the only payment system at the Festival is the SonarCashless system and that, therefore, they will not be able to make any payment by any other means at the Festival facilities.
       
   5. The Organisation will not be held responsible for tickets that have not been acquired via official online or physical vendors or which have been forged or duplicated.  
       
   6. Once the purchase has been made, no changes or refunds are allowed according to article 103 of the General Law for the Defense of Consumers and Users. Your ticket will be linked to your DICE account and saved in your app. You will be able to see your ticket if you download the DICE app on your smartphone and log in with your phone number. In all cases, it is the responsibility of the ticket holder to check the ticket and the time and date of the event.
       
   7. The Organisation advises that it has implemented technical procedures that are capable of detecting any duplicated, photocopied or forged tickets. The Organisation reserves the right to refuse access to the venue to ticket holders should any anomaly be detected with the ticket.  The detection of any fraudulent use of the home printing tool will be prosecuted in accordance with current legislation, including criminal liability. Any ticket sold, transferred, used or assigned in breach of these conditions may be cancelled and any person attempting to use the ticket may be refused entry or expelled from the premises without refund or compensation.
       
   8. The terms of access and attendance for the event are subject to regulations that, at any time, may be applied to prevent contagion due to Covid-19, or any other health or other emergency with similar consequences, and that therefore, may be altered as a result of the approval of new measures that modify the conditions in force at the time of purchase of the ticket.
       

1. Access
    
   1. Opening hours of the festival:
       
      1. Sónar by Day at Fira Montjuïc: from 15h to 00h (doors open at 15h). Online sales only.
          
      2. Sónar by Night, at Fira Gran Vía 2 (Hospitalet): from 21:00h to 7:00h (doors open at 20:30h).- Box office opening hours: from 20h to 05.30h
          
      3. Sónar+D, en Fira Montjuïc; de 10h a 20h. Online sales only.
          

1. SonarPass/ SonarPass VIP / SonarPass+D / SonarPass+D VIP / Sónar by Day Pass / Sónar by Day tickets: A wristband will be provided upon arrival at the festival. The Organisation will not be responsible for the care and conservation of the wristband, which is the sole responsibility of the attendee. Wristbands that have been damaged, broken or tampered with will not be accepted for entry. In case of temporary exit from the venue, the wristband must be retained in order to return. 
    
2. 2 Night Tickets: A wristband will be provided upon arrival at the festival. The Organisation will not be responsible for the care and conservation of the wristband, which is the sole responsibility of the attendee. Wristbands that have been damaged, broken or tampered with will not be accepted for entry. Once you leave the venue, the wristband does not allow you to re-enter on the same night, but it needs to be retained in order to return the following day. 
    
3. 2 Night Tickets VIP: A wristband will be provided upon arrival at the festival. The Organisation will not be responsible for the care and conservation of the wristband, which is the sole responsibility of the attendee. Wristbands that have been damaged, broken or tampered with will not be accepted for entry. Once you leave the venue, the wristband does not allow you to re-enter on the same night, but it needs to be retained in order to return the following day. 
    
4. Sónar by Night ticket: A wristband will be provided upon arrival at the festival. Once you’ve left the venue, your wristband won’t allow you to re-enter the venue.
    
5. Sónar by Night VIP ticket: A wristband will be provided upon arrival at the festival. In case of temporary exit from the venue, the wristband must be retained in order to return. 
    

All tickets and wristbands are the property of the Organisation.

1. Admission 
    

In application of the provisions of Article 10 of Law 11/2009, of July 6, 2009, on the administrative regulation of public shows and recreational activities, and Article 50 of Decree 112/2010, of August 31, 2010, which approves the Regulations on public shows and recreational activities in Catalonia, the Organisation, in its capacity as organiser of Sónar+D, Sónar by Day and Sónar by Night, establishes the following Conditions of Admission:

1. The Organisation reserves the right to refuse admission to those persons who may reasonably be assumed to represent a risk and especially to anyone holding a ticket that shows signs of forgery or other anomaly. Any fraudulent use of a ticket will be prosecuted in accordance with current legislation.
    
2. For security reasons it is not permitted to bring suitcases and large bags, large backpacks, skateboards, professional cameras, food and drink into the Sónar+D and/or Sónar by Day and/or Sónar by Night venues. Smaller items, such as small bags or backpacks and motorcycle helmets, may be brought into the venues. Other objects that will not be permitted on the festival grounds are: aerosols, drones, laser pointers, selfie sticks and sharp objects. Attendees may be searched in accordance with current legislation that prohibits the entry of objects that may be considered dangerous by the Organisation or prohibited under law.4.3.
    
3. In particular, the following behaviours and items are not permitted during Sónar+D, Sónar by Day and Sónar by Night (failure to comply may result in denial of entry or expulsion from the venue):  
    
   1. Climbing or standing on fences, barriers, trees, bushes, walls, security fences, climbing walls, attractions, temporary structures, exhibitions or buildings;
       
   2. Bicycles, skateboards, scooters or personal motorised vehicles (except in the latter case when necessary due to a disability);
       
   3. Entry into restricted areas or other areas where it is not permitted;
       
   4. Crowd surfing and moshing or other similar unsafe activities;
       
   5. Large suitcases or bags/backpacks. 
       
   6. Food or beverages (baby food not in glass containers);
       
   7. Illegal substances, including new psychoactive substances (commonly known as "legal highs") and/or other drugs considered unsafe, including nitrous oxide/laughing gas (and balloons and/or associated paraphernalia);
       
   8. Animals other than registered assistance dogs;
       
   9. Setting fires, participating in fires, or throwing objects into fires;
       
   10. Air horns, selfie sticks, cans, chinese lanterns, dangerous or noxious weapons/items, fireworks and flares, barbecues, flags, banners, poles, gas canisters, portable communication devices such as radios, radio jammers/scanners and similar items; glass (of any kind), high visibility clothing, megaphones, vuvuzelas, horns and other similar items capable of creating noise, laser pens, spray cans and any other items that we deem unsafe or pose a risk to public safety;
        
   11. Posters that are political, religious or deemed inappropriate by the Festival; 
        
   12. Golf umbrellas, umbrellas and similar; tables; chairs; dining tents; seats and cane seats/cane poles; and other items considered by the Festival to be unsafe or a risk to public safety.
        
   13. Smoking in enclosed areas or other areas where smoking is prohibited. 
        

Any attendee, even after entering the venue, may be expelled without the right to any refund for contravening the instructions of the Organisation’s staff at Sónar+D, Sónar by Day and Sónar by Night, for causing a disturbance, carrying or consuming drugs, or for apparent or potential intoxication, being held personally responsible for their own actions and any omissions that may cause damage to third parties or damage to property.

Entrance to Sónar+D, Sónar by Day and Sónar by Night is at the holder's own risk and the Organisation will not be held responsible for any loss, injury or damage suffered at the event, including damage, theft or loss of property and motor vehicles, except when the cause is due to the negligence of the festival.

In case of emergency, the ticket holder must follow the instructions and directions of the festival officials and/or other staff.

CCTV cameras may be used for health and safety and crime prevention purposes and/or as part of a recording that may be distributed (and the Ticket Holder consents to this on entering the Venue).

5. COVID-19 and other transmissible diseases

a. The ticket holder acknowledges the known and potential risks of COVID-19 (and other transmissible diseases) and understands that: (a) such risks cannot be completely eliminated and are increased by proximity to other persons; (b) there is an inherent and high risk of exposure to COVID-19 (and other communicable diseases) in any public place or where persons are present; and (c) there is no guarantee (expressed or implied), that they will not be exposed to COVID-19 (or other transmissible diseases).

b. The Organisation at Sónar+D, Sónar by Day and Sónar by Night reserves the right to modify or eliminate measures regarding COVID-19 and other transmissible diseases at any time in response to the latest government guidance or legislation or as deemed necessary in the sole discretion of the festival.

c. The Sónar+D, Sónar by Day and Sónar by Night Organisation reserves the right to expel the ticket holder or refuse entry if they refuse to comply with the measures regarding COVID-19 and other transmissible diseases without reasonable grounds.

6. Cloakroom policy

A cloakroom service is available for a fee. The organisation accepts no responsibility for damage, loss or theft of goods left by customers in the cloakroom.

Cloakroom opening hours are the same as festival opening and closing times.

7. Minors

Minors between 16 and 17 years old can access the Sónar+D, Sónar by Day and Sónar by Night venues, but are prohibited from consuming alcohol or tobacco, and may be expelled from the venue if they are found to have infringed on this prohibition. The Festival Organisation reserves the right to request national identity documents or passports which verify the age of the attendee at the entrance to the venue or at any time inside the venue. 

Minors under 16 years old may enter the Sónar by Day venues, as long as they are accompanied by their parent or legal guardian*. Parents and legal guardians are required to fill in the "carta de autorización y responsabilidad de acceso de menores", and carry it with them at all times. The Festival Organisation reserves the right to request this authorisation at any moment. Minors under the age of 16 will not be allowed in any case to enter the Sónar by Night venue. En ningún caso se permitirá la entrada a los menores de 16 años en el recinto de Sónar de Noche. 
*Minors aged 7 and over must purchase a ticket. 

It is the responsibility of the ticket holder to check the age restrictions applicable to the festival before purchasing tickets (any failure to comply with these restrictions may result in the ticket holder being refused entry or removed from the site).

8. Travel to SÓNAR+D, SÓNAR BY DAY AND SÓNAR BY NIGHT

Travel to and from the venue, as well as parking are at the risk of the ticket holder.

In order to protect the environment, the use of public transportation is recommended.

9. Prohibition on the use of tickets for advertising purposes 

Possession of a ticket does not entitle the ticket holder to use it for advertising, marketing or promotional purposes. Its improper use will oblige the advertiser and/or unauthorised user to pay a penalty equivalent to one thousand times the price of the most expensive ticket for the event, without prejudice to subsequent claims for general damages. Likewise, the ticket detected in violation of this prohibition may be confiscated and will be cancelled immediately.

10. Specific purchase conditions 

Specific purchase conditions can be consulted here.

11. Modification or cancellation of the festival

1. The Organisation reserves the right to alter, modify or cancel the programme of Sónar+D, Sónar by Day and Sónar by Night at any time for reasons beyond its control. In no case will the alteration or modification of the program give rise to the right to reimbursement of tickets.
    
2. The Organisation will make its best efforts to avoid any inconvenience that the modification or cancellation of the programme of Sónar+D and/or Sónar by Day and/or Sónar by Night may cause by, for example, the modification of the performance schedules.
    
3. In the event of a total cancellation of Sónar+D and Sónar by Day and Sónar by Night, customers may request reimbursement within the legally established period from the date of the public communication of the cancellation, and in the manner that the Organisation establishes for this purpose, if necessary.
    

Notwithstanding the previous, the total or partial cancellation of Sónar+D and/or Sónar by Day and/or Sónar by Night due to unforeseen circumstances and/or force majeure will not give rise to a refund of the ticket price, force majeure being understood to be that established for this purpose in the Civil Code and the jurisprudence of the Spanish courts and tribunals, This shall be understood to include any circumstance beyond the control of the event organiser that, for reasons of safety, prudence and/or risk to third parties, requires the cancellation of Sónar+D and/or Sónar by Day and/or Sónar by Night.

In the case of ticket refunds, such refunds will only include the cost of the tickets, expressly excluding any expenses that may have been incurred by customers such as, but not limited to, travel, accommodation or any other expenses related to attending the festival.

12.  Intellectual property and image rights

1. All image and intellectual property rights derived, directly or indirectly, from the artistic presentations or any others that take place during Sónar+D, Sónar by Day and Sónar by Night are reserved, and the capture, filming or recording of images or sounds for any use that is not strictly personal without the prior written authorization of the organiser is strictly prohibited.
    
2. The Sónar trademark and its derivatives are the property of Advanced Music SL and its use is strictly prohibited without the prior written authorisation of the organiser.
    
3. The attending public consents to their appearance in images and image and sound recordings taken by any type of media for subsequent informative, promotional and/or commercial dissemination of Sónar+D, Sónar by Day and Sónar by Night and authorises their use free of charge. The images may appear in any media and support worldwide and indefinitely.
    

13. Complaint forms

The Organiser will make complaint forms available to the public at SÓNAR in the allocated locations, according to the regulations in force, on request.

14. Privacy and data protection

The personal data of the users of this website will be treated in accordance with the Privacy Policy and the current legislation on the protection of personal data, that can be consulted at this link.

15. Warnings and recommendations 

1. Strobe lights, pyrotechnics, lasers and smoke machines may be used at Sónar+D, Sónar by Day and Sónar by Night.
    
2. Loud music may damage your hearing.
    
3. The festival takes the needs of people with disabilities or other access requirements very seriously and actively encourages people with any type of disability to attend the festival.
    

16. Legal disclaimer

The Organisation shall be entitled to take legal action, both civil and criminal, as it deems appropriate against the perpetrators of any attempt to defraud, trespass and/or for damages caused to the Organisation, directly or indirectly.

17. Applicable law and competent courts

These conditions are governed according to the applicable Spanish legislation. When the applicable legislation allows the parties to choose the jurisdiction, the parties, expressly waiving any other that may correspond to them, agree to submit the knowledge of the divergences that may arise from the interpretation or application of these conditions to the courts of the City of Barcelona, without prejudice to the rights of the consumer, who may claim before the courts of his domicile.