SonarCashless - How to request a refund after the festival
- Once the refund process opens, you’ll be able to request a full refund for any money you haven’t used. The online process is entirely free of charge: all you need to do is scan the QR code on your wristband with your smartphone or click this link* (*link will be published after the festival, on Tuesday 17th June) and then enter the alphanumeric code on the back of the chip integrated into your wristband. We remind you that we recommend taking a photo of this code when you receive the wristband to avoid any issues.
- To request your refund, all you need is the alphanumeric code from your wristband and an email address we can contact you on,
- We don’t charge any transaction fees for refunds, but in certain cases your own bank may charge fees.
- You have an month to request your refund. The refund period is open from 13:00 on Tuesday 17th June until 23:59 on Sunday 20th July (all times CEST). We will not process any refund requests received outside of this period. Refund requests are only accepted if they’re received via the online form located in the link above.
- You’ll receive your refund within approximately 10 days** of submitting your request, provided that you’ve entered all the details we’ve requested correctly.
*link will be published after the festival, on Tuesday 17th June
**Contingent on us receiving the correct info from you, the location of your bank, and any technical issues that may occur related to either of these points.
Use of SonarCashless constitutes acceptance of our general terms and conditions.
SonarCashless
Everything you need to knowHow does it work?Top up before the festivalHow to top up before the festival How to top up during the festivalPay using your wristband at Sónar by Day and Sónar by Night
- Take good care of your wristband. It contains both your money and your ticket(s); you can’t access the festival without it.
- DON’T THROW AWAY YOUR WRISTBAND AFTER THE FESTIVAL. You’ll need it in order to claim a refund for any money left on it following the festival. Without the alphanumeric code located on the back of the chip, we aren’t able to process your refund. We recommend taking a photo of this code when you get your wristband to avoid any issues.
- Your wristband is personal and non transferable. Sónar reserves the right to refuse admission in cases where the wristband appears to have been cut, tampered with or otherwise manipulated.
- You can’t transfer money from one wristband to another, nor combine the balances on multiple wristbands to make purchases..
- SonarCashless is the only way to pay at Sónar 2025, with the exception of the lockers at Sónar by Day and Sónar by Night, which can only be paid for using debit or credit card.
- SonarCashless is 100% free of charge: we don’t charge any fees for top-ups, transactions, or refunds.
- It works using a plastic chip that’s integrated into your Sónar 2025 wristband, which you’ll receive when you check in at the festival.
- DON’T THROW AWAY YOUR WRISTBAND AFTER THE FESTIVAL; you’ll need to to claim a refund for any money that you haven’t spent. To avoid issues, we recommend taking a photo of the alphanumeric code that you’ll find on the back of the chip. This is the code you’ll need in order to request your refund.
- Starting in the last week of May, you’ll be able to top up your SonarCashless balance before Sónar 2025.
- All money you top up before Sónar 2025 will be automatically available on your wristband when you check in at the festival.
- Before topping up online, make sure the only Sónar 2025 tickets that you have in your DICE account are those you’re going to use yourself. If you have a ticket for someone else, you need to transfer it to them before topping up. And if someone else has your ticket, ask them to send you it.
- Head to the SonarCashless portal and 1) enter the email address associated with your DICE account, or the alphanumeric ticket code you’ve been given 2) Select the amount you wish to top up 3) Complete the transaction using your debit or credit card. You’ll receive confirmation of your top up via email.
- After the festival you can request a full refund for any money you haven’t spent - entirely free of charge. Remember to keep hold of your wristband after the festival, or take a photo of the alphanumeric code on the back of the chip.
- If you paid for your ticket in installments via Kaboodle, you’ll find a link in your electronic ticket that takes you directly to the SonarCashless platform to top up. You’ll also find an alphanumeric code that you can enter directly at the SonarCashless portal.
- If you’ve received an invitation to Sónar 2025, your electronic ticket contains a QR code with an alphanumeric code underneath it. Enter this code at the SonarCashless portal to top up.
- Using your smartphone, scan the QR code on your wristband. Select the amount you wish to top up and pay using your debit or credit card. You can also top up using the button in SonarApp.
- At any SonarCashless info point. If you’re paying with your card you can top up any amount your choose, if you’re using cash, you can top up in multiples of €5.
- At any of the self-service ‘totems’ located around the venues. Select the amount you’d like to top up, or enter a custom amount, and pay using your debit or credit card.
- Simply show your wristband at any of the bars, restaurants and food trucks, or merch stands at Sónar by Day and Sónar by Night to pay for your purchases.
- You can check your balance at any time by scanning the QR code on your wristband with your smartphone. You can also check your balance at any of the SonarCashless info points or self-service ‘totems’.