Sónar+D From 10am to 9pm&nbsp; (Thursday 15th and Friday 16th of June). From 3pm to 9pm (Saturday 17th of June).Sónar by DayFrom 3pm to midnight (Thursday 15th, Friday 16th and Saturday 17th of June).Sónar by Night From 8.30pm to 7am (Friday 16th and Saturday of 17th June).Please note that Sónar by Night takes place throughout the night and finishes in the early hours of the following day.

What time does Sónar open and close?

The festival lineup and timetables are available <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/programme/schedule">here</a>. You can also view them in the official Sónar 2023 app, which can be downloaded for both Android and iOS <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/sonarapp">here</a>.

Where can I find the festival lineup?

At Sónar by Day, last admission is at 11.30pm (half an hour before closing time).&nbsp;At Sónar by Night, last admission is at 6am (one hour before closing time).

Is there a cut-off time for admission to Sónar?

Opening hours

Can I bring animals or pets into the venues?

Complaint forms are available at the ticket offices and information points inside the festival. You can also fill in an online complaint form here: <a target="_blank" rel="noopener noreferrer" href="http://consum.gencat.cat/">consum.gencat.cat</a>.&nbsp;&nbsp;For all other incidents at the festival, you can use <a target="_blank" rel="noopener noreferrer" href="https://form.jotform.com/sonarfestival/contacto-es">this form</a> to contact us.&nbsp;

What do I do if I want to file a complaint?

Yes, as long as it’s not a professional camera or recording device.

Can I bring my camera?

Can I bring my skateboard or scooter?

Yes, there’s a map available <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/how-to-get-there">here</a>.

Is there a map of the festival?

Yes. Head <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/allowed-items">here</a> to find which objects are allowed to be brought into the festival venues. Cloakrooms at Sónar by Day and Sónar by Night are open throughout the festival, from opening to closing.

Is there a cloakroom?

No. The only payment method at the festival is SonarCashless.

Are there ATMs inside the venues?

No. You can buy a variety of food and drink at Sónar, including vegan, vegetarian and gluten-free options. Head to the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/foodanddrink">Food &amp; Drink</a> section for more information.

Can I bring food and drink into Sónar?

Yes. The Sónar 2023 cup, developed by Ecogots, cup costs 1€. Keep hold of it throughout the festival and hand it over at the bar each time you order a drink. Once the festival has finished, if you don’t want to keep it, you can leave it with us so it can be turned into compost. Read more about the plastic free, biodegradable Sónar 2023 cup <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/about/commitments">here</a>.

Can I reuse my cup?

Yes there are open public WiFi networks at both Sónar by Day and Sónar by Night .

Is there internet at the festival?

Yes, at the information points in Sónar by Day and Sónar by Night. More information about lost and found is available <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/lost-items">here</a>.

Is there a lost and found service?

Yes, it’s shown on the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/how-to-get-there">map</a> with the red cross symbol.

Is there a first-aid point ? 

You'll be able to charge your mobile phone at Sónar by Day at the Lacoste stand next to the SonarVIP by Red Bull area. You will not be able to charge your phone at Sónar by Night.&nbsp;

Can I charge my mobile phone at Sónar?

You can smoke in open-air zones, but smoking inside is prohibited.&nbsp; No tobacco or cigarettes are on sale inside the venues.&nbsp;

Can I smoke at the festival? Can I buy tobacco / cigarettes inside the venues?

General questions

Yes, you can buy a ticket for someone else and then transfer it to them via the DICE app. Find out more about how to transfer tickets <a target="_blank" rel="noopener noreferrer" href="https://dicefm.zendesk.com/hc/en-gb/articles/4409669378449-How-do-I-send-tickets-to-a-friend-">here</a>.

Can I buy a ticket for someone else?

Yes, please send an email to <a href="mailto:accounts@sonar.es">accounts@sonar.es</a>

Can I get an invoice for my tickets?

You can contact the DICE customer service team, either via their <a target="_blank" rel="noopener noreferrer" href="https://dicefm.zendesk.com/hc/en-gb">online help desk</a>, or by writing to one of the following email addresses:ayuda@dice.fm (es/ca/pt)help@dice.fm (en)aiuto@dice.fm (it)aide@dice.fm (fr)

Who should I contact if I have questions or issues concerning my tickets?

No. Each ticket is linked to a single wristband that can only be used by one person.

Can I share a ticket (ie a SonarPass) with one or more people?

No, don’t worry. If you change your phone number and can no longer access the DICE account you used to buy your ticket, please write to <a href="mailto:ayuda@dice.fm">help@dice.fm</a> and they’ll help you recover your account and ticket.

What happens if I change my phone number, will I lose access to my tickets?

Only at Sónar by Night (Fira Gran Via). It’s open on Friday 16th and Saturday 17th June, from 8pm to 5.30am. Please note that the ticket office will only sell the same tickets that are available online, we do not keep a stock of tickets especially for sale on the door.

Is there a ticket office at the festival?

Your tickets are available digitally via the DICE app. Please bear in mind that the QR code you’ll need in order to check in at the festival won’t be generated by DICE until the week of the festival. If you’ve bought tickets and can’t see them in the DICE app, please contact their <a target="_blank" rel="noopener noreferrer" href="https://dicefm.zendesk.com/hc/en-gb">online help desk</a> or write to <a href="mailto:ayuda@dice.fm">help@dice.fm</a>.

Where can I find my tickets?

You can find all the information you need to know <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/general-conditions-of-sale-for-tickets-and-access">here</a>.

Where can I read the general conditions of sale and access to the festival?

We cannot guarantee the validity of a ticket that hasn’t been bought via our official sales channels.

What happens if I buy my ticket through a non-official sales channel? How can I be sure that it’s valid? 

No. As specified in the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/general-conditions-of-sale-for-tickets-and-access">General Conditions for Sale of Tickets and Access to Sónar</a>, we don’t offer returns or refunds for tickets.

I’ve bought a ticket, but I can no longer attend the festival. Can I return it and get a refund? 

Tickets

Yes.The festival has a clear commitment to all of our audience and we’ve introduced specially adapted entrances and raised platforms for those with reduced mobility at all stages. If you have any other special needs or questions, please contact us by filling in <a target="_blank" rel="noopener noreferrer" href="https://form.jotform.com/231164024456045">this form</a>.

Is Sónar accessible for people with reduced mobility or special needs?

At the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practial-info/check-in">check-in</a> points at the entrance to the venues, you’ll exchange your ticket for the wristband you’ll need to access the festival (and which you’ll use to pay for all your purchases via SonarCashless).&nbsp;Please have your ticket (and QR code) ready to show at check-in when you arrive.&nbsp;&nbsp;Take care of your wristband, it contains your tickets and your money, and Sónar will not be held responsible for its loss. Each wristband is strictly personal and non-transferable.

How do I check-in at the festival?

At Sónar by Day you can leave and re-enter at any time (providing you return before last admission).&nbsp;At Sónar by Night, once you leave the venue, you will not be allowed to return (with the exception of VIP ticket holders, who can leave and re-enter, providing they return before last admission).&nbsp;

Can I leave the festival and then re-enter?

Sónar by Day is open to all ages, although minors under the age of 16 must be accompanied by a parent or guardian. Children up to 6 years old can enter for free. More information here.&nbsp;Entrance to Sónar by Night is restricted to those over 16 years of age.

How old do I need to be to come to Sónar by Day and Sónar by Night?

No. We don’t let people pick up wristbands for other people, only you can exchange your ticket(s) for your own wristband.

Can I pick up a wristband for a friend?

Yes. Before the festival starts you can collect your wristband at any of the check-in zones for Sónar by Day on Wednesday 14th June (from 9.30am - 9pm if you have a any type of Sónar+D ticket and from 1pm to 9pm for all other tickets for Sónar by Day and Sónar by Night).&nbsp;This year, anyone with a ticket for Sónar by Day or Sónar by Night can also collect their wristband from the Dr. Martens shop at Portal de l’Àngel (C/ Cucurulla, 2 - 08002, Barcelona) between the 12th and 17th of June at any time during the shop’s opening hours.&nbsp;

Can I collect my wristband before the festival starts? 

Accessing the festival 

You can top up your SonarCashless balance at any time during the festival using your credit or debit card or cash. There are various ways to top up, head to the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/sonarcashless">SonarCashless</a> page for more information.

How do I top up during the festival?

If you break your wristband, please go and speak to a member of staff at any SonarCashless point. We can only guarantee you’ll keep your balance if the chip from the wristband is still intact.Sónar will not be held responsible for the loss of any wristbands.

What happens to my SonarCashless balance if I lose or break my wristband?

SonarCashless is the only method of payment at the festival. It works using a chip that’s integrated into the festival wristband that you’ll receive when you check in at the festival. You can read more about SonarCashless <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/sonarcashless">here</a>.

What is SonarCashless?

You can check your balance at any point of sale or SonarCashless point during the festival.

How do I check my balance?

Yes, you can top up your SonarCashless balance before the festival, using a debit or credit card. All the information is available <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/sonarcashless">here</a>.

Can I top up my wristband before the festival?

No. SonarCashless is entirely free of charge: there are no transaction costs for top ups, payments, or refunds.

Will I be charged for using SonarCashless? 

Show your wristband to the vendor or bar staff to be scanned each time you make a purchase. Your SonarCashless balance is personal and non-transferable and can be used to pay both at Sónar by Day and Sónar by Night.

How do I pay with SonarCashless?

Yes. The refund window opens on Sunday 18th June at 10am and closes on Friday 30th June at 23:59pm.There are no transaction costs for refunds. In order to request your refund, you must keep hold of your wristband. Do not throw it away at any moment during or after the festival.&nbsp;More information on refunds can be found on the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/sonarcashless">SonarCashless page</a>.

I have money left on my wristband after the festival. Can I request a refund?

SonarCashless

For Sónar by Day, yes. For Sónar by Night, no.

Is there parking near the venues?

All the information you need can be found on the <a target="_blank" rel="noopener noreferrer" href="https://sonar.es/en/practical-info/how-to-get-there">How to get there</a> page.

How do I get to Sónar by Day and Sónar by Night? How can I get from Sónar by Day to Sónar by Night?

Is the SonarBus (shuttle bus) equipped for people with reduced mobility?

Shuttle bus (SonarBus), car or taxi: 15 minutes.Metro, public bus(TMB) and train&nbsp; (FGC): 30 minutes.