Sónar

Terms and conditons generales Sónar 2026

General Terms and Conditions Applicable to Sónar 2026 and the Sale of Tickets

1. ACCEPTANCE OF THE TERMS AND CONDITIONS

These TERMS AND CONDITIONS - SÓNAR 2026 (hereinafter, the Terms and Conditions) apply to the Event advertised on this Website.
It is very important that you carefully read these Terms and Conditions (as well as the Particular Conditions of the Event, which you will find on the Website and in the Event information available through the Authorised Sales Channel) before placing any order for, or making any use of, Tickets for the Event, since, by ACQUIRING, HOLDING, USING or INTENDING TO USE any Ticket for the Event, YOU FULLY ACCEPT THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.
For this reason, if you do not agree with each and every one of the Terms and Conditions (or with the Particular Conditions of the Event), you must not acquire, hold, use or intend to use a Ticket for the Event.
For all matters relating to the personal data you provide as a user of our Website or during the purchase process, please consult our Privacy Policy, which you will find on the Website.

2. DEFINITIONS

Below, we set out the definitions that apply to these Terms and Conditions, in order to facilitate a better understanding of them:

Attendee: The person who attends the Event as a customer, user or consumer.

Authorised Sales Channel: The channel or channels through which you may purchase Tickets for the Event, which are EXCLUSIVELY: (i) Online sales: Dice, Resident Advisor and Enterticket; (ii) On-site sales: ticket booths located at the entrances to the Venue on the day of the Event itself (provided the Event is not sold out and tickets are available);

Access Conditions: The conditions for access to and remaining at the Event detailed in Section “5.4. RIGHT OF ADMISSION”.

Particular Conditions of the Event: The conditions and information about the Event and each of the Sessions of the Event, available on the Website and through the Authorised Sales Channels, and which are updated as the date of the Event approaches.

Organising Entity: ADVANCED MUSIC SLU, with registered office at Carrer Pujades, 350, 4th floor, module A, 08019, Barcelona, holding Tax ID No. (N.I.F.) B-66699217. Contact email: sonar@sonar.es.

Ticket: The ticket, pass or season pass acquired through an Authorised Sales Channel, or provided by the Organising Entity, which grants access to the Event.

Event: the Sónar event whose identifying details (date, schedule, Venue and Organising Entity, among others) appear on the Website.

Ticket Types: The different categories of Tickets available to access the Event (or certain Sessions of the Event).

Wristband: The Wristband that each Attendee must obtain at the access lanes to the Event or at the accreditation points distributed throughout the city of Barcelona (by exchanging the previously acquired Ticket) in order to access the Event. In the case of on-site (booth) sales, the Wristband will be fitted at the time of purchase, with no need to present a Ticket.

Venue: Fira de L’Hospitalet.

Force Majeure: Any event or circumstance beyond the reasonable control of the Organising Entity, including, by way of example but not limited to: natural disasters, epidemics, pandemics, states of alarm, emergency or exception, governmental orders or restrictions, strikes, civil unrest, acts of terrorism, failures in essential supplies (electricity, water, communications), fires, floods, or any other analogous circumstance that prevents or substantially hinders the holding of the Festival.

Terms and Conditions: These TERMS AND CONDITIONS - SÓNAR 2026.

Website: The web page https://sonar.es

3. TICKET AND WRISTBAND

All Tickets and Wristbands shall be the property of the Organising Entity.

3.1. TICKETS

3.1.1. TICKETS

There are several Ticket Types for accessing the Event.
Not all Ticket Types go on sale at the same time, and therefore this information may vary depending on when you access the Authorised Sales Channel.
IMPORTANT INFORMATION: The Ticket Type not only determines which Session(s) of the Event you may access, but also establishes the additional benefits to which it grants entitlement beyond access itself (for example, fast-lane access to the Venue, access to VIP areas or access to the backstage of a stage –only in the cases and with the Artists where this is permitted–, inclusion of consumptions, etc.).
It is very important that you carefully read the information we provide on the Website and through the Authorised Sales Channel, so that you choose the Ticket Type you wish to acquire. By purchasing a Ticket, the user declares that they have read, understood and accepted all the information relating to the Ticket Type acquired.
It is the responsibility of the user of the Authorised Sales Channels or of the purchaser of a Ticket to check the age restrictions, accessibility conditions, and other terms and conditions that apply to the purchase and/or use of the Ticket and to the Event (which are set out in these Terms and Conditions and in the Particular Conditions of the Event).
The Organising Entity reserves the right to modify the prices of each Ticket Type at any time. Tickets will be invoiced on the basis of the rate in force at the time of their acquisition through the Authorised Sales Channel. Ticket prices may vary depending on objective factors, such as the sales phase, demand, availability, proximity to the date of the Event or the Ticket type. In no case will such variations affect Tickets already acquired.

3.1.2. AUTHORISED SALES CHANNELS
Only Tickets acquired through the Authorised Sales Channels will be valid (without prejudice to those provided directly by the Organising Entity).
IMPORTANT: The Organising Entity is NOT responsible for Tickets acquired through any means or channel other than the Authorised Sales Channels (including resales not carried out within the same Authorised Sales Channel).
The Authorised Sales Channels may be operated by a third party (in particular, in the case of online ticket-sales platforms such as Dice, Enterticket, Resident Advisor and Cultura Jove), in which case the sales process is additionally governed by their own terms and conditions (which may include the need to have an account on the platform or the conditions applicable to the payment systems and gateways).
In the Particular Conditions of the Event (contained on the Website or in the Authorised Sales Channel itself) you will find information on how to download and display your Ticket to access the Event.
The Ticket price shown in the Authorised Sales Channels is the final price, and includes all taxes and costs associated with the purchase, including, where applicable, management fees, with no hidden additional charges.
Exceptionally, if any additional cost applies to an Authorised Sales Channel or additional service, this will be reported clearly, transparently and prior to the payment process, in accordance with the applicable consumer regulations.
3.1.3. ESALE AND/OR PROMOTIONAL USES
Tickets are for the strictly personal use of the purchaser and/or the authorised Attendee.
The resale, assignment, transfer or allocation of Tickets to third parties is not permitted, whether for profit or free of charge, unless the Organising Entity expressly authorises it in writing or specifically enables this option through one of the Authorised Sales Channels, which would be clearly indicated in the Particular Conditions of the Event.
Any Ticket that has been the subject of unauthorised resale, assignment or transfer may be cancelled, with access to the Event being denied or the bearer being expelled from the Venue, without any right to refund or compensation.
Possession of a Ticket does not confer any right to use it for advertising, promotional, commercial or marketing purposes, including competitions, prize draws, gifts or joint sale with other goods or services, except with the express written authorisation of the Organising Entity.
Failure to comply with the provisions of this section will entitle the Organising Entity to claim the damages caused.
3.1.4. WITHDRAWAL, CHANGES OR REFUNDS
Once your Ticket has been acquired, no refunds will be accepted for any reason, except in the cases expressly provided for in Section “14. CANCELLATIONS”.
In accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, the purchaser of a Ticket does not have a right of withdrawal, as it is a service related to leisure activities that provides for a specific date or period of performance.
In the event of a change of details and/or add-ons to the Ticket:

The modification of the Ticket holder’s details and/or of the add-ons associated with it (where technically possible) may be subject to payment of an additional cost, the specific amount or objective criteria for determining which will be reported clearly and prior to confirmation of the change, with the applicant having to expressly accept such cost before the modification is carried out. The Organising Entity reserves the right to reject change requests depending on proximity to the date of the Session of the Event, the Ticket type or for duly justified operational reasons communicated to the applicant, such as technical limitations of the sales platform, exhaustion of availability of the requested type, or the closing of the management deadlines prior to the Event.

3.1.5. FRAUDULENT TICKETS
The Organising Entity shall have the right to deny access to the Venue to the bearer of a Ticket in the event of detecting any anomaly in it (including duplicated and/or forged tickets). The detection of any fraudulent use of the Ticket will be prosecuted in accordance with current legislation.
Any Ticket sold, transferred, used or assigned in breach of these Terms and Conditions (or, where applicable, the Particular Conditions of the Event) may be cancelled, and access may be denied to, or expulsion from the Venue may be applied to, any person who attempts to use it or uses it (without any right to refund or compensation).

3.1.6. TICKET INCIDENTS
For any incident with your Ticket, you may contact:
– Incidents related to obtaining, downloading or assigning the Ticket to the end user (prior to the start of the Event): the support channels indicated in the Authorised Sales Channel itself.
– Incidents once the Event has begun will be dealt with at the point located at the entrances to the Venue.

3.2. WRISTBANDS

3.2.1. OBTAINING THE WRISTBAND AT THE EVENT ACCESS POINTS

To access the Venue of the Event you must exchange your Ticket at the access lanes to the Event or at the accreditation points distributed throughout the city of Barcelona for a Wristband. If you buy your Ticket at the Venue ticket booths, the Wristband will be fitted directly.
Modified, broken Tickets, Tickets showing signs of forgery, or in which any type of anomaly is detected, will not be accepted.
3.2.2. FITTING, KEEPING AND USE OF THE WRISTBAND
The Wristband will NOT be handed over directly; rather, it will be fitted on the Attendee by the access-control staff. For this reason, each Attendee must personally obtain their Wristband at the access lanes or at the accreditation points distributed throughout the city of Barcelona, and Wristbands cannot be collected on behalf of other people.
There is a single Wristband per Ticket. Once your Ticket has been exchanged, you must keep your Wristband (fitted at the access lane) for all the days on which you are entitled to access Sessions of the Event.
Any manipulation or exchange of Wristbands is prohibited.
The Wristband is the only valid element that entitles the Attendee to access and remain at the Venue.
The Organising Entity is not responsible for the breakage, loss or improper manipulation of the Wristband, it being the Attendee’s responsibility to keep it at all times, since the loss, manipulation or breakage of it will mean the impossibility of accessing or remaining at the Venue.
It is the Attendee’s responsibility to check that the Wristband is perfectly closed at the time it is fitted, since a broken or manipulated Wristband will under no circumstances be changed or replaced by another.

3.2.3. WRISTBAND INCIDENTS
For any incident with your Wristband, you may go to the incidents point located at the entrances to the Venue.

4. AGE TO ACCESS THE EVENT

General Rule: The minimum age to access the Event is 18 years of age (completed). Access to the Venue will not be permitted to minors.
The Organising Entity reserves the right to request that the Attendee show their national identity document, passport or equivalent official documentation evidencing their age, both at the access points to the Venue and subsequently within it.
Any breach of the age-based restrictions may result in access to the Venue being denied to the holder or user of the Ticket, or their remaining there being denied, without any right to refund or compensation.
Other exceptions: The Particular Conditions of the Event may contemplate other age-related scenarios applicable to the Event.

5. ACCESS TO THE VENUE AND RIGHT OF ADMISSION

5.1. REQUIREMENT FOR A FITTED WRISTBAND IN GOOD CONDITION

To access the Venue you must have the Wristband duly fitted on your wrist. Access to (or remaining at) the Venue will not be permitted without a Wristband, or with Wristbands that are visibly manipulated, damaged or broken. If your Wristband is valid for several Sessions of the Event, you must keep it for all the days in order to be able to access each of the Sessions of the Event to which it grants access.

5.2. ITEMS NOT PERMITTED AT THE VENUE

The Organising Entity may restrict the entry into the Venue of any item that may be dangerous, unsafe, unhealthy or whose use may contravene these Terms and Conditions and, where applicable, the Particular Conditions of the Event.
In accordance with current legislation, Attendees (and the bags, handbags, backpacks or similar with which they wish to enter the Venue) may be searched by the Event’s security staff in order to prevent the entry of these items.
An Indicative List of Items Not Permitted at the Venue is set out below:
–    Aerosols or other gas containers/containers with gas.
–    Weapons, or objects that could produce the same effects, such as sharp or cutting items, or items deemed dangerous to security (including selfie sticks).
–    Flags, banners, posters or other propaganda elements containing (i) political propaganda, or (ii) religious propaganda, or (iii) discriminatory messages, whether on grounds of race, gender, age, nationality, culture, religion, sexual orientation, or any other ground –whether or not it may be considered exclusionary–, or (iv) defamatory, slanderous, aggressive messages, hate speech, or messages tending to disturb public order; or (v) any other type of message or propaganda considered inappropriate for a festival or live-music event.
THE EVENT IS NOT ASSOCIATED WITH ANY POLITICAL, IDEOLOGICAL OR RELIGIOUS SYMBOL.

–    Bags, handbags, backpacks or similar whose dimensions exceed 40x20x25 cm or with a capacity greater than 20 L.
–    Professional cameras or other professional equipment for audiovisual recording.
–    Motorcycle, bicycle, scooter or similar helmets.
–    Drink (except water in bottles of a maximum of 500 ml and without a cap). The entry of drink containers (such as canteens or hip flasks) will also not be permitted.
–    Drones.
–    Drugs, other illegal substances or other consumption substances deemed unsafe, including new psychoactive substances (commonly known as “legal highs”) and/or nitrous oxide, also known as laughing gas, and/or any utensil for the production of such substances.
–    Items that may interfere with the shows and activities of the Event or disturb other Attendees, such as: (i) megaphones, vuvuzelas, horns or other similar objects capable of making loud noise; (ii) laser pointers or flashlights; (iii) firecrackers, flares, fireworks or other pyrotechnic articles; (iv) portable communication devices such as walkie-talkies, jammers, radio scanners or similar; (v) high-vis (high-visibility clothing); (vi) helium balloons or other elements that position themselves above the general public and hinder the visibility of the shows and performances.
–    Movable items such as parasols, sunshades, chairs (folding or not), tables (folding or not), barbecues, or tents.
–    Glass objects.
–    Vehicles (of any kind), including bicycles, motorcycles, skateboards, scooters or personal motorised vehicles. Persons with reduced mobility, or other special needs, may contact the Organising Entity through the form; for more information you may consult the Accessibility section of the website.
–    The Organising Entity is not responsible for any prohibited item or other articles deemed inappropriate or unsafe that are confiscated in order to permit entry into or remaining at the Venue of the Event.
In the event that the security staff detect the presence of any of these non-permitted items at the Venue, the Attendee will be accompanied to leave the Venue for the purpose of removing the non-permitted item from it.

5.2. BIS – SEARCHES AND SECURITY MEASURES

For reasons of security, risk prevention and in compliance with current regulations, the Organising Entity informs that the accredited security staff may carry out superficial searches (pat-downs) of Attendees, as well as the inspection of handbags, backpacks or personal effects, upon access to the Venue or during their stay there.
Such searches will be carried out in a proportionate, respectful manner and in accordance with the law, and their sole purpose is to guarantee the safety of Attendees, artists, workers and of the Event itself.
Refusal to undergo these security measures may result in the denial of access to the Venue or expulsion from it, without any right to refund or compensation.

5.3. ACTIVITIES/CONDUCT NOT PERMITTED AT THE EVENT

Any type of activity or conduct that the Organising Entity considers may be dangerous, unsafe, unhealthy or that may contravene these Terms and Conditions and, where applicable, the Particular Conditions of the Event, is prohibited.
An Indicative List of Activities and/or Conduct not permitted at the Event is set out below:
–    Aggressive or violent behaviour, behaviour that provokes altercations or disturbances, or that publicly incites hatred, violence or discrimination on grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance, that endangers public order or hinders the normal development of the Event (or of any activity or show within it). THE ORGANISING ENTITY IS COMMITTED TO THE WELLBEING OF ALL ITS ATTENDEES.
–    Activities that are disturbing to other Attendees, unhealthy, harmful, dangerous or unlawful, or that may constitute a criminal offence.
–    Climbing onto, or remaining on: fences, barriers, trees, bushes, walls, security elements (including stone or concrete dividers), attractions, temporary structures, exhibitions, buildings or other elements or structures of the Event that are clearly not intended for Attendees to climb onto or remain on.
–    Carrying items that may be disturbing to other attendees or that totally or partially prevent good visibility of any artistic performance.
–    Entering (or attempting to enter) restricted areas, areas where entry by the general public is not permitted, or areas to which the Ticket Type acquired does not grant access.
–    Crowd surfing and moshing (pogo), or other similar activities deemed unsafe for the general public.
–    Activities tending to cause (or that may cause) fires, taking part in them, or throwing objects with/into the fire.
–    Smoking in enclosed spaces or other spaces where smoking is not permitted.
–    Carrying out activities whose purpose is political or religious propaganda. THE EVENT IS NOT ASSOCIATED WITH ANY POLITICAL, IDEOLOGICAL OR RELIGIOUS SYMBOL.
–    Carrying out activities whose purpose is (i) the promotion of any good or service, or (ii) the recruitment of customers, members or affiliates (of any type of organisation or entity, whether for profit or not); all of this except in the cases expressly authorised by the Organising Entity within the framework of the organisation and operation of the Event.
–    Street vending or any other type of commercial activity (except those expressly contracted/authorised by the Organising Entity within the framework of the organisation and operation of the Event). In the event of an infringement, the Organising Entity will be entitled to claim from the infringer the damages actually caused, including loss of profit, as well as to exercise all legal actions that may correspond in accordance with current legislation.
–    The sale of alcohol to persons under 18 years of age is prohibited pursuant to Article 17 of Law 20/1985.
–    The acquisition by an adult of any type of alcoholic beverage for a minor.
–    Audiovisual recording of any of the performances and shows of the Event for commercial or promotional dissemination in any medium, without being a medium authorised by the Organising Entity.
–    The attempt to pay by any means other than the payment methods permitted at the Event (as provided in Section “9. PAYMENT METHODS PERMITTED INSIDE THE VENUE” and, where applicable, in the Particular Conditions of the Event).

5.4. RIGHT OF ADMISSION

The Organising Entity reserves the right of admission, which will be exercised in an objective, proportionate and non-discriminatory manner, in accordance with the provisions of the current regulations on public entertainment and recreational activities of Catalonia. The admission conditions will be communicated visibly to the public.
Admission to and remaining at the Venue of the Event is conditional upon compliance with the following Access Conditions:
–    Compliance with the age requirements established in Section “4. AGE TO ACCESS THE EVENT”.
–    Holding and keeping the Wristband under the terms of Section “5.1. REQUIREMENT FOR A FITTED WRISTBAND IN GOOD CONDITION”.
–    Not having or introducing into the Venue any of the items detailed in the Indicative List of Items Not Permitted in Section “5.2. ITEMS NOT PERMITTED AT THE VENUE”.
–    Not carrying out any of the activities/conduct detailed in Section “5.3. ACTIVITIES/CONDUCT NOT PERMITTED AT THE EVENT”.
–    Complying with the remaining rights and obligations included in these Terms and Conditions and, where applicable, in the Particular Conditions of the Event, which are established to guarantee both the proper enjoyment of the Event by all Attendees and the safety of all the personnel and artists working at the Event.

5.5 CLOSING OF VENUE ACCESS

The access doors to the Venue will close one (1) hour before the end of the programme of each day. Consequently, access to the Festival will not be permitted after 02:00 on Thursday, nor after 06:00 on Friday and Saturday. Once access has been closed, the Attendee will not be able to access the venue, regardless of whether they hold a valid ticket or season pass, without any right to refund or compensation.

6. CAPACITY LIMITS

The Venue, and within it, its different areas, have a limited capacity that will be controlled by the Event staff, so that once this limit is reached, access will be cut off. People may only access the Venue when capacity is not full. Likewise, Attendees with a Ticket Type that grants access to a specific area within the Venue may only access that area when its capacity is not full. Consequently, the Organising Entity will under no circumstances be responsible for the impossibility of certain Attendees accessing the Venue or a specific area within it at a given moment, if these are at full capacity.

7. RE-ENTRY

General rule: During the same Session of the Festival, the Attendee may leave the Venue and re-enter once (1) per day, provided that the exit took place before 23:00 and the re-entry is carried out before the entry deadline established for each Session of the Festival. Once the first exit has occurred, any subsequent exit or any exit made from 23:00 onwards will prevent return to the Venue, without any right to refund or compensation.
Exception for VIP ticket types: Attendees holding a VIP Ticket (or an equivalent Type that expressly provides for this in the Particular Conditions of the Festival) may enter and leave the Venue as many times as they deem appropriate, always within the schedule of each Session of the Festival and before the entry deadline established for it.
Medical cases: In the event of having to leave for medical reasons (for example, to administer medication that cannot be carried on one’s person), the Attendee must contact a member of the Organising Entity beforehand.
In any case, Re-entry control will be carried out by means of the Attendee’s Wristband.

8. ACCESS OF ANIMALS TO THE VENUE

As a general rule, access to the Venue with animals is not permitted. Persons with special needs may contact the Organising Entity through the contact form they will find on the Website, or through the email address sonar@sonar.es.

9. PAYMENT METHODS PERMITTED INSIDE THE VENUE

The payment systems accepted at the Venue are the following:
– Card payment;
Attendees may pay for products or services directly at the bars or enabled points of sale by card;
– Cash payment;
Attendees who wish to make cash payments must go to a specific point enabled for this purpose, called “CASH POINT”, where they may top up a personalised QR code that will act as a means of payment inside the Venue.
At the CASH POINT, the Attendee will hand over the amount of cash they wish, which will be associated with the QR code. The maximum amount per top-up will be, as a general rule, TWO HUNDRED AND FIFTY EUROS (€250), without prejudice to the fact that the Organising Entity may modify this limit at any time.
The QR code may be provided in physical and/or digital format, including its sending by email, SMS or other enabled electronic means (such as instant-messaging applications). Likewise, the Attendee may receive a link where they may consult the transactions carried out with that QR code.
The QR code may be used at the points of sale of the Venue as a means of payment, being read by the devices enabled for this purpose, which will operate in a manner equivalent to a card-payment system.
The Attendee may make additional balance top-ups at any time during the Event, by going again to the CASH POINT.
Refund of remaining balance:
Once the Event has ended, the Attendee may request the refund of the remaining balance associated with their QR code. The refund may be carried out: (i) in person, by going to the CASH POINT on the day of the Event itself, where the QR will be read and the amount refunded in cash; or (ii) electronically, by means of a request addressed to the Organising Entity through the email address cash.point@sonar.es within a maximum period of seven (7) calendar days from the end of the Event.
In any case, the refund of the remaining balance will be free of charge and will not be subject to any charge, fee or management commission. The Organising Entity will make the reimbursement within a maximum period of thirty (30) calendar days from receipt of the request.
Prohibition of other means of payment:
PAYMENT FOR ANY PRODUCT OR SERVICE INSIDE THE VENUE THROUGH A PAYMENT METHOD OTHER THAN THOSE INDICATED ABOVE (INCLUDING BIZUM OR ANY TYPE OF EXCHANGE) IS NOT PERMITTED.

10. FOOD AND BEVERAGE POINTS OF SALE

In order to guarantee the safety, hygiene and healthiness of Attendees (including food safety), the entry of drink into the Venue of the Event is not permitted (except for water in plastic bottles of a maximum of 500 ml without a cap).
The Venue will have:
–   free drinking-water points.
–   points of sale for both drink and food.
Reusable cup policy:
As part of our commitment to sustainability and the environment, a reusable cup policy has been implemented.
In this regard, unless otherwise provided or specifically regulated in the Particular Conditions of the Event, the Event will have reusable cups, which will be made available to Attendees for a deposit. In order to be able to acquire drinks within the Event, Attendees must necessarily have one of these reusable cups.
The system will operate as follows:
–    When acquiring a drink, the Attendee will pay the corresponding deposit for the reusable cup and will receive, together with their drink, one (1) token evidencing payment of that deposit, which will retain its validity throughout the Event.
–    The Attendee may request the exchange of their cup for a clean one when acquiring new drinks, handing in the used cup at the bar and receiving in exchange a clean cup together with the requested drink.
–    The used cups collected at the bars will be removed for cleaning, sanitisation and reuse in future editions of the Event, in accordance with the sustainability policy described.
–    At the end of the Event, the Attendee may return the reusable cup together with the token, at which point the amount of the deposit will be reimbursed to the person making the return.
The loss, deterioration or non-presentation of the token and/or of the reusable cup at the time of return will entail the loss of the right to reimbursement of the deposit.

11. LOCKERS

In the event that the Event has a Lockers point, where Attendees may leave their belongings UNDER THEIR EXCLUSIVE RESPONSIBILITY during each Session of the Event, the following will apply:
–    Using the Lockers is NOT free of charge. The Attendee must pay the corresponding fee each time they wish to use it.
–    The Organising Entity IS NOT RESPONSIBLE UNDER ANY CIRCUMSTANCES for the belongings that Attendees leave in the Lockers (including theft, loss or damage).
–    The Lockers operate on a self-service basis. The Attendee may only open the Locker with the token, code or system provided at the time of storing their belongings.
–    The Organising Entity does not guarantee that there will be availability in the Lockers for you to leave your belongings, as space is limited.
This service may be provided by a third party, in which case the Attendee who wishes to use it must accept the terms and conditions of the service provider.
Once the festival has ended, and in compliance with the Personal Data Protection Act, all lost items will be handed over directly to the relevant authorities. To recover your belongings, go to the Guàrdia Urbana from Thursday 25 June.
The Guàrdia Urbana Police Station of L’Hospitalet de Llobregat (C/ Canigó, 10 – 08901, L’Hospitalet de Llobregat). Telephone: 93 402 96 26.

12. TRANSPORT AND PARKING

Travel to reach the Event, as well as the parking of vehicles, are at the expense and risk of the Ticket holder.
As part of our commitment to the planet and the environment, we advise and urge the use of public transport.

13. CHANGES TO THE PARTICULAR CONDITIONS OF THE EVENT

The Event is made up of a variety of artists and performances.
The Organising Entity will endeavour to maintain the line-up and schedule of the Event and of the proposed artists. However, all of these may be subject to variations due to the Event’s own needs or for reasons beyond the control of the Organising Entity.
The Organising Entity reserves the right to modify the programme, which it will communicate to Attendees as far in advance as possible through the Website, the Social Networks and, where possible, by means of individualised communication.
Such changes will under no circumstances give rise to the right to obtain a return or refund of the price of the Ticket acquired.

14. CANCELLATIONS

For the purposes of these Terms and Conditions, the following will be considered force majeure causes, among others: weather alerts, orders, recommendations or restrictions imposed by public authorities, risks to the safety of persons or property, as well as any circumstance beyond the reasonable control of the Organising Entity that makes the holding of the Event or its continuation inadvisable.
Total Cancellation of a Session of the Event
In the event of total cancellation of a Session of the Event, the following will apply:
– (i)   The Organising Entity will notify the purchasers of the Tickets as soon as possible, it being the responsibility of the purchasers to inform themselves as to whether the Event has been postponed, rescheduled or cancelled, and, where applicable, of the new dates or Venue at which it will take place.
– (ii)   Attendees will be refunded the price of the Ticket corresponding to the Session of the Event that has been cancelled in its entirety. This refund will be partial in the case of Tickets that additionally grant access to Sessions of the Event that have not been cancelled, and it will be the Organising Entity that determines the portion of the Ticket price corresponding to the cancelled Session of the Event, according to objective criteria.
– (iii)  In the case of rescheduling, the Organising Entity may offer the purchaser the option of keeping the Ticket for the rescheduled Session of the Event. Likewise, the purchaser may be offered the possibility of exchange for another (or other) event(s) organised by the Organising Entity or its group.
– (iv)  IT WILL BE THE RESPONSIBILITY OF THE TICKET PURCHASER TO REQUEST THE REFUND, in the time and manner indicated by the Organising Entity, and to provide all the information that the Organising Entity requires for this purpose.

Partial cancellations
In the event that it is necessary to suspend or partially cancel a Session of the Event due to (i) fortuitous causes (ii) force majeure causes and/or (iii) causes of any other nature that, being beyond the control of the Organising Entity, recommend cancellation (such as reasons of safety, weather alert, prudence and/or risk to third parties), no refund will be available. The foregoing applies to:
– (i) If, once the Session of the Event has begun, it is stopped or not completed.
– (ii) If the start time of any Session of the Event is delayed.
Poor weather conditions and schedule changes within each of the Sessions of the Event likewise do not give rise to any right to a return or reimbursement (whether total or partial) of the Ticket amount.

15. COVID-19 AND OTHER VIRUSES OR TRANSMISSIBLE DISEASES

The purchaser of a Ticket acknowledges the risks (known and potential) of the virus known as COVID-19, or other easily transmissible viruses or diseases, and understands that: (a) such risks increase with proximity to other people; (b) such risks cannot be completely eliminated within the framework of the Event; (c) there is an inherent and elevated risk of exposure to COVID-19 (or other easily transmissible viruses or diseases) in any public place or place where people are present; and (d) there is no guarantee (express or implied) that they will not be exposed to COVID-19 (or other transmissible viruses or diseases) if they access the Venue of the Event.
The Organising Entity reserves the right (at its sole discretion) to put in place, modify or eliminate measures related to the COVID-19 virus and other easily transmissible viruses or diseases, at any time (before or during the holding of the Event), and in particular in response to the latest guidelines, recommendations or legislation of the competent authorities.
The Organising Entity reserves the right not to permit access to (or to expel from) the Venue any person who refuses to comply with the measures applicable to the Event related to the COVID-19 virus or other easily transmissible viruses or diseases.

16. RECORDINGS DURING THE EVENT

BY ATTENDEES
Attendees acknowledge and accept that the Organising Entity holds and is the owner of all intellectual, industrial and any other property rights, including image rights, derived, directly or indirectly, from the performances (artistic or of any other type) that take place by reason of the holding of the Event, without territorial or temporal limitation, and without any limitation other than those set out in the current Intellectual Property Act.
The capturing, fixing or recording of images or sounds for commercial purposes of any kind is strictly prohibited.
The Organising Entity may expel any person who breaches the foregoing obligation, without this giving rise to any right to a refund of the Ticket amount.
BY THE ORGANISING ENTITY (OR OTHER COLLABORATORS OF THE EVENT)
At the Venue there may be staff with cameras (both photo and video) and other professional systems for recording images and sound, as well as the presence of media. All these professionals are authorised to make recordings and records (whether visual, audio or audiovisual), which may be published or disseminated publicly (by the Organising Entity or by third parties), through any communication medium, including television, social networks, websites, etc.
By accessing the Event, you accept being photographed, filmed or included in a sound recording. To this end, Attendees expressly and free of charge authorise the capturing and fixing of their image and/or voice during the holding of the Event, and its subsequent dissemination by the Organising Entity or third parties authorised by it through any communication medium, for promotional purposes linked to the Event and to the activity of the Organising Entity, for a maximum period of five (5) years from the date of capture. The Attendee may revoke the consent given at any time, by contacting the Organising Entity through the email address sonar@sonar.es, without such revocation affecting the lawfulness of the processing based on the consent prior to its withdrawal. In the case of minors whose access to the Event is permitted in accordance with these Terms and Conditions, the authorisation provided for in this section must be granted by their legal representative, who must communicate such consent to the Organising Entity through the indicated email address.

17. DATA PROTECTION

The personal data provided at the time of acquiring a Ticket or as a user of the Website will be processed by the Organising Entity, in its capacity as data controller, in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), and the Privacy Policy available on the Website. The purposes and legal bases of the processing are the following: (i) the management of the contractual relationship arising from the acquisition of Tickets, including invoicing and the handling of incidents (legal basis: performance of the contract, Art. 6.1.b) GDPR); (ii) compliance with the applicable legal obligations, including those of a tax and accounting nature (legal basis: legal obligation, Art. 6.1.c) GDPR); and (iii) the sending of electronic commercial communications about services, products and promotions of the Organising Entity (legal basis: consent of the data subject, Art. 6.1.a) GDPR, which may be revoked at any time). Personal data will be kept for the time necessary to fulfil the indicated purposes and, in any case, for the applicable legal limitation periods.
You may exercise your rights of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right not to be subject to automated individual decisions, by contacting the Organising Entity through the email address: sonar@sonar.es. Likewise, we inform you of your right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing of your personal data does not comply with current regulations.
When you use the online Ticket-sales platforms, you must also read and accept their privacy policy.

18. LIABILITY OF THE ORGANISING ENTITY AND LIMITATIONS

Attendance at and access to the Event is at the Attendee’s expense and risk, with the Organising Entity in no case being liable (except for legal breach, wilful misconduct or gross negligence) for the losses, injuries or damages (whether direct or indirect) that may be suffered in connection with the Event (inside or outside the Venue). The Attendee is responsible for their own behaviour during the Event and for the risks inherent in attending a mass event, undertaking to act responsibly and in accordance with the rules of safety and coexistence.
Without prejudice to the provisions of the preceding paragraph, the liability of the Organising Entity will be determined in accordance with current regulations, being liable for damages actually caused and duly evidenced. The Organising Entity will not be liable for any other expense associated with attendance at the Event (such as travel, accommodation or subsistence expenses), nor for the value of items that may be damaged, lost or stolen during the Event, unless such damage is directly attributable to the wilful misconduct or gross negligence of the Organising Entity.
If access to the Venue is denied to (or expulsion from it is applied to) an Attendee or holder of a Ticket for any of the reasons established in these Terms and Conditions or in the Particular Conditions of the Event, the Ticket (or Wristband, as applicable) acquired will cease to be valid, with no right to refund or return of any amount arising.

19. WARNINGS AND RECOMMENDATIONS

By purchasing a Ticket and/or attending the Event, you know and accept that:
–    The performances that take place within the framework of the Event may use strobe lights, laser lighting, pyrotechnics and/or smoke machines, which may be disturbing to you.
–    The stages are equipped with loudspeakers that are used during the performances of the various artists. Loud music can damage hearing.
–    The Organising Entity endeavours to ensure that the Venue is equipped with the necessary structures and measures to provide a safe environment. However, Attendees must take care when moving around inside the Venue.
–    The Venue may have video-surveillance cameras for reasons of safety of persons and property and crime prevention, in accordance with the provisions of Article 22 of Organic Law 3/2018 (LOPDGDD) and Article 6.1.c) and f) of Regulation (EU) 2016/679 (GDPR). The controller for the processing of the captured images is the Organising Entity. The recordings will be kept for a maximum period of one (1) month from their capture, unless they must be made available to the competent authorities in the event of an incident. Attendees may exercise their rights of access, erasure and other rights recognised in current regulations by contacting the Organising Entity through the email address sonar@sonar.es.
In the event of an emergency, the Attendee must follow the instructions and directions of the Organising Entity and, in particular, of the Venue’s security staff.

20. ATTENDEE SERVICE AND COMPLAINTS

At the Venue you will find the duly identified information and incident-management point.
To make any complaint, the Attendee must identify themselves and prove their status as an attendee at the Event.
COMPLAINT FORMS
The Organising Entity will have complaint forms available to the public at the Venue. For more information on where to obtain and process them, go to the information point you will find at the Venue.
ONLINE DISPUTE RESOLUTION PLATFORM
Having acquired a Ticket online, if you have not been able to resolve your incident through the support channels enabled on the purchase platform itself, or through the email sonar@sonar.es; in accordance with the provisions of Article 14.1 of Regulation 524/2013, of 21 May 2013, on online dispute resolution for consumer disputes, we inform you that you have the possibility of resorting to an alternative consumer dispute resolution entity accessible through the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

21. PREVALENCE AND MODIFICATIONS

The Organising Entity may modify these Terms and Conditions if it deems it necessary, for the following objective causes: (i) legislative or regulatory changes affecting the organisation of the Event; (ii) judicial or administrative decisions requiring the conditions to be adapted; (iii) duly evidenced reasons of safety, public health or force majeure; or (iv) operational modifications arising from changes to the Venue, to the essential suppliers of the Event or to the Authorised Sales Channels.
If you have any questions about these Terms and Conditions or about the Particular Conditions of the Event, you may contact us through the following email address: sonar@sonar.es

In the event that these Terms and Conditions are available in other languages, the Spanish version will be the only legally binding one.

22. LEGAL RESERVATION

The Organising Entity is entitled to take the legal measures, both civil and criminal, that it deems appropriate against the perpetrators of any attempted fraud, trespass and/or for damages caused to the Organising Entity, directly or indirectly.

23. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions have been drafted and must be read and interpreted in accordance with the Spanish legislation applicable to the place where the Event is held.
For the resolution of any type of conflict between the Organising Entity and the user, the courts and tribunals of the city of Barcelona will be competent, without prejudice to the rights of the consumer, who may bring a claim before the courts of their place of residence.