FAQs

Ticket and Delegate Pass holders for Sonar and Sonar+D 2020 will receive an email on May 19th with detailed information on all the benefits of carrying over your ticket to 2021, or, if you prefer, how to claim a refund of its cost. All ticket types are valid for the new dates.

Where and when will Sónar Barcelona take place?

The 27th edition of Sónar Barcelona, and the 9th Sónar+D congress will now take place on the 17th 18th and 19th of June 2021, in the venues of Fira Montjuïc de Barcelona and Fira Gran Via de L’Hospitalet.
In 2020, an extraordinary edition of Sónar+D will be celebrated on the 18th and 19th September, at the Centre de Cultura Contemporània de Barcelona (CCCB). More information here.

Why has the festival been postponed?

After carefully examining all of the alternatives and closely following the official guidelines, this decision has been reached as the only possible way to safeguard the health and wellbeing of all our festivalgoers, artists and teams.

Will the programme be the same as 2020?

Sónar is already working closely with the artists, speakers and participating partners in order to reschedule in 2021 the majority of shows and activities programmed for 2020.
We encourage you to stay tuned this summer to news of Sónar+D CCCB and Sónar 2021, and we hope to see you virtually in September, and, in person in June 2021, to celebrate another great edition of Sónar.

Is my 2020 ticket still valid for Sónar 2021?

All ticket types are valid for the new dates. Ticket or Delegate Pass holders for Sónar 2020 or Sónar+D will receive an email on May 19th, with detailed information of the benefits we’re offering you if you carry over your ticket to 2021, or, if you prefer, how to claim a refund of its cost.

What are the benefits of carrying over my ticket to Sónar 2021?

As a thank you for your continuing support and trust in Sónar, we’ve created a number of exclusive benefits, calculated according to ticket type and the price you paid. Full details of the specific benefits open to you if you keep your ticket are in the email sent to you on 19th May.


If I hold on to my ticket, can I change the day or upgrade?

Due to these exceptional circumstances, Sónar will be offering you the chance to upgrade or change the day or night of your ticket, depending on the ticket type, once the full programme for Sónar 2021 is announced.


I bought several tickets at the same time. How many benefits am I entitled to?

Benefits will be applied to each separate ticket within an order. These benefits cannot be transferred between tickets and cannot be rolled over onto one single ticket within the order.


When will tickets for Sónar 2021 go on sale?

Tickets for Sónar 2021 will go on sale soon, priced at 165 euros (SonarPass), 270 euros (SonarPass VIP), 199 euros (Sónar+D Delegate Pass). The saving for current 2020 ticket holders has been calculated according to your ticket type. In order to see full details of your saving, see the email sent to the account used for purchase.


What happens I have bought a ticket by instalments?

If you have completed all the instalments you will have received an email with the benefits of keeping your ticket, or how to claim your refund if you prefer. If you haven’t completed the instalments, you will have received an email with details of how to complete the payment and receive the corresponding benefits, or, if you prefer, an automatic refund of the instalments already paid.

I am unable to attend in 2021. How should I proceed?

Ticket and Delegate Pass holders for Sonar and Sonar+D 2020 will have received an email on May 19th with detailed information of how to claim a refund of its cost if you are unable to attend.


How long do I have to claim my refund?

The refund process will open on 22nd of May and will run until the 4th June 2020 inclusive (according to Art. 36 of the Royal Decree-law 11/2020, dated March 31st). Claims made after this date will not be processed, and the ticket will automatically be carried over to 2021.


How long will my refund take to process?

Refunds will be completed at the latest by the 20th July 2020 (according to Art. 36 of the Royal Decree-law 11/2020, dated March 31st). If you haven’t received your refund after this period, please contact Stubhub customer services at sonartickets@stubhub.com.


Where will the money be refunded to?

Refunds will be issued to the original card used for payment. If you no longer have access to this card, select this option on the claims form.


Can I carry some tickets over to 2021 and refund others?

No. We can only refund orders in full. We can not refund individual tickets within an order.


Will I be refunded the full amount I paid for the ticket?

The total cost of the ticket(s) you purchased will be returned to you. This does not include the booking fee.

I have a problem with my email and/or booking reference

I haven’t received an email. What should I do?

Make sure to check your junk and spam folders. If you still haven’t received the mail by May 20th please write to sonar@sonar.es with your ticket booking reference number.


Where do I find my booking reference?

Your booking reference is included in the confirmation of purchase email, sent to the account used when buying the Delegate Pass.


I’ve lost my ticket/ booking reference, what should I do?

Please search for ‘Sónar’ or ‘Stubhub’ in your inbox and also check your spam folder. If you still can’t find it, please contact sonartickets@stubhub.com, so they can resend your ticket(s) and/or confirmation e-mail to your mail address.


I can’t access the email account I used to purchase my tickets

Contact sonartickets@stubhub.com, so they can resend your ticket(s) and/or confirmation e-mail to your mail address.

I have another question, what should I do?

For any other doubts, write to us at sonar@sonar.es.