SonarCashless
The period to request an online refund of remaining credit on your SonarCashless wristband ended on 31 July at 11:59pm.
1
Please take note of the following information:
- The only way to pay at Sónar is using the SonarCashless wristband.
- Upon using the SonarCashless wristband, the individual implicitly accepts the terms and conditions that form part of the General Conditions of Sale and Access to Sónar Festival.
- Exchange your ticket for your SonarCashless wristband at festival Check-in.
- Look after your SonarCashless wristband. Sónar cannot take responsibility for loss or damage.
2
Top up your wristband at any SonarCashless point
- Using cash or credit card.
- With a minimum of 5€ and a maximum of 300€.
- Using only multiples of 5€ (5€, 10€, 15€, 20€...).
- You can recharge your wristband as many times as necessary at any SonarCashless point.
3
Pay at the festival using your wristband (at Sónar by Day and Sónar by Night)
4
Reclaim the money that you have not spent using your wristband
- Inside the festival / Immediate refund without fees: at SonarCashless Refunds points in festival hours. Return in cash, regardless of how you have loaded your bracelet.
- After the festival /Non-immediate refund, transaction fees 2€: fill in the online refund application at www.sonar.es/cashless from 12:01 am July Monday 22 until 11:59 pm July Wednesday 31. Once this period has concluded, we will process your application and you will receive a bank transfer between 8-15 August. Link: www.wiredlion.io/refund/sonar-2019
- For any question or incidence contact with: [email protected]
- Requests for refunds of outstanding balance that are received outside the solicitation period outlined above will not be processed.
5
Remember that...
- You can check your wristband balance at SonarCashless points and any bar.
- To avoid fees, you should aim to process the refund inside the festival.
- You must keep your wristband to make your online refund application.
- Your SonarCashless wristband is personal and non-transferrable. Sónar reserves the right to decline wristbands that are cut, pulled off or visibly manipulated.
- Any official complaints regarding the cashless wristband must be made as soon as possible, either at the information points at the festival venues, or by email at [email protected]
Sónar by Day Cashless Points
Sónar by Night Cashless Points
Delegate Pass holders: There will be Cashless Points at the Delegate Pass Office and Networking Bar at Sónar by Day and at the VIP areas at Sónar by Day and Sónar by Night.
VIPs: There will be Cashless Points at the VIP areas at Sónar by Day and Sónar by Night.
