SonarCashless
The period for requesting SonarCashless refunds expired on June 24th at 11:59pm.
1
Please take note of the following information:
- The only way to pay at Sónar is using the SonarCashless wristband
- By using the SonarCashless wristband, the individual implicitly accepts the terms and conditions that form part of the General Conditions of Sale and Access to Sónar Festival
- Pick up your SonarCashless wristband upon entry to the festival venue
- Look after your Cashless wristband. Sónar doesn't take responsibility for loss or damage
2
Top up your wristband at any Cashless point
- Using cash or credit card
- With a minimum of 5€ and a maximum of 300€
- Using only multiples of 5€ (5€, 10€, 15€, 20€...)
- You can recharge your wristband as many times as necessary at any Cashless point
3
Pay at the festival using your wristband (at Sónar by Day and Sónar by Night)
4
Reclaim the money that you have not spent using your wristband
- Inside the festival / Immediate refund without fees: at Cashless Returns points in festival hours. Return in cash, regardless of how you have loaded your bracelet.
- Outside of the festival / Refund not immediate, refund transaction fees 2€: online refund application at www.sonar.es/cashless from 12 pm June 17 until 11:59 pm June 24. Once the period has concluded, we will process your application and you will receive a bank transfer between 2-6 July.
- Requests for refunds of outstanding balance that are recieved outside the solicitation period outluined above will not be attended to.
5
Remember that...
- You can check your wristband balance at Cashless points and any sales point.
- To avoid fees, you should process the refund inside the festival.
- You must keep your wristband to make your online refund application.
- Your SonarCashless wristband is personal and non-transferrable. Sónar reserves the right to decline wristbands that are cut, pulled off or visibly manipulated.
- Any official complaints regarding the cashless wristband must be made as soon as possible, either at the information points at the festival venue, or by email at [email protected]
Sónar by Day Cashless Points
Sónar by Night Cashless Points
Delegate Pass holders: There will be Cashless Points at the Delegate Pass Office and Networking Bar at Sónar by Day and at the VIP areas at Sónar by Day and Sónar by Night.
VIPs: There will be Cashless Points at the VIP areas at Sónar by Day and Sónar by Night.
