FAQs

Festival times

What are the Sónar by Day opening hours?
Thursday 16: from 1pm to 12am.
Friday 17 & Saturday 18: from 1pm to 11pm.

What are the Sónar by Night opening hours?
Doors open at 9.00pm.

What is the best time to get to Sónar by Night?
So that you don't miss the headlining shows that start at 10:30pm, we recommend you arriving at least an hour before.

Is there a cut-off time to access Sónar by Day?
Yes, at 10:30pm.

Is there a cut-off time to access Sónar by Night?
Yes, half an hour before the closing.

Where can I find the festival line-up?
The festival program, can be found here: sonar.es/en/2022/artists

The Sónar by Night concerts of Friday are the night of Thursday going into the early hours of Friday morning? Or are they the night of Friday going into the early hours of Saturday?
They are Friday night going into Saturday.

The Sónar by Night concerts of Saturday are the night of Friday going into the early hours of Saturday morning? Or are they the night of Saturday going into the early hours of Sunday?
They are the night of Saturday into Sunday.

General questions

Can I bring my camera?
Neither professional cameras or video recording cameras are allowed into the festival sites.

Can I bring my skate?
No.

Is there a map to see where and how all the festival activities are distributed?
sonar.es/en/2022/venues

Is there a cloakroom?
Yes.

Is there a lost property desk? (Lost keys, mobile telephones, etc.)
Yes, at the Sónar by Day and Sónar by Night Information Point.

How do I recover a lost item after the festival?
All unclaimed items at festival information points will be delivered to our office. Email sonar@sonar.es starting Monday June 18th, with a description of what you've lost. If we can locate the item you will be able to pick it up from our offices. We will keep hold of lost items until Thursday July 14th. Friday July 15th items will be delivered to the appropriate authorities.

Is there a first aid point
Yes.

Is it possible to charge your mobile?
No.

Can I access the site with food or drink?
No.

Can I smoke?
In the uncovered areas, yes. Indoors, no.

Can I buy, vegan, vegetarian or gluten free food?
Yes.

Can I buy gluten free beer?
Yes.

Can I buy tobacco?
No.

Is there WIFI access?
At Sónar by Day, yes.

Can I buy food?
Yes.

Can I access the site with animals?
No.

At what age can I enter Sónar by Day?
Sónar by Day: Entrance permitted to all public. Minors under the age of sixteen may access the event but must be accompanied by an adult. It is obligatory to fill in two copies of this form, deliver one copy at the Check-in and keep the other during the festival.

At what age can I enter Sónar by Night?
Sónar by Night: entry from 16 year old.

Is there site access for people with disabilities or any specific needs and accompanying assistance?
Yes. Entrance to the festival has been adapted for disabled access. For individuals or companions with any specific needs please contact us via e-mail explaining the situation: sonar@sonar.es

Are there any special prices for people with reduced mobility?
No.

Are there any toilets for people with reduced mobility?
Yes.

Do children have to pay?
Yes. As of 7 years and above. At Sónar by Night entrance is prohibited to minors under the age of 16 years.

Are there any merchandising shops at the festival?
Yes.

Can I find security if I need it?
Yes.

What should I do if I want to make a complaint?
We have complaint sheets at the ticket offices and information points of the festival. You can also fill one here: http://consum.gencat.cat

Can I access and exit the sites as I wish?
At Sónar by Day yes. At Sónar by Night if you leave the site you will not be allowed back in except VIPs and Delegate Pass holders).

Tickets

Are there ticket offices at the festival?
Yes.

Can I buy or give a ticket to a friend? How?
Yes, you can buy a ticket for them and then send it on the app.
Sending tickets is super easy: first, make sure that the person you want to send a ticket to also has a DICE account.
Go to the tickets tab in the DICE app and choose the ticket you want to send. At the bottom of the screen, you'll see the option to transfer tickets. Enter your friend's phone number, select how many tickets you want to transfer, and that's it!

Are there names on the tickets?
No.

Can I share the SonarPass?
No, you can't. It's a unique wristband.

Can I share the 2-Night Ticket?
No, you can't. It's a unique wristband.

What happens if I buy a ticket from a non-official ticket seller? How can I be sure that it is legitimate?
We cannot guarantee the legitimacy of a ticket bought from another vendor that is not one of our official distributors.

I haven't received an email confirmation. What should I do?
1. If you bought your tickets from 5 July 2022 with DICE:
Your tickets are securely stored in the DICE app and you won't receive them by mail. What you will receive is an email confirming your purchase, but if you haven't received it, it may be in your spam folder or you may have entered an email with a typo. If you need to double-check, please contact DICE at help@dice.fm and they'll be able to help.
2. If you purchased your ticket before July 4, 2022:
Get in contact with the ticket distributor (StubHub).

How can I get in touch with the helpdesk?
1. If you bought your tickets from 5 July 2022 with DICE:
You can contact DICE in the in-app help section, or email them at:
ayuda@dice.fm (Sp/Cat/Pt)
help@dice.fm (Eng)
aiuto@dice.fm (It)
aide@dice.fm (Fr)
2. If you purchased your ticket before July 4, 2022:
By phone: (+34) 910 612 743
By email: sonartickets@stubhub.es

Can I get an invoice for tickets bought?
Yes. You should ask the ticket distributor (StubHub).

What should I do if I receive an error message as I try to print my ticket?
Physical tickets are only valid for tickets purchased before 4th July. If this is the case, please get in touch with StubHub.

What happens if I lose my ticket?
Physical tickets are only valid for tickets purchased before 4th July. If this is the case, you can print it again. Remember that there is an electronic access control onsite and you may only access the event once with this ticket (the barcode will only be read once).

Can I get a VAT invoice for my tickets?
Yes, you do. You'll have to request it to your point of purchase (DICE or StubHub).

What if I change my phone number? Do I lose my tickets?
Don't worry, if you change your number and cannot access the DICE account you used to buy tickets, email them at help@dice.fm with your old number and new number, along with your date of birth. With this information, they will be able to update your details so that you can see your ticket in the app again.

Will I find tickets available onsite at ticket offices if the web says that they are sold out?
No.

Can I access Sónar+D activities with my SonarPass (VIP or regular) or Sónar by Day ticket?
With the SonarPass or Sónar by Day ticket you can access to a selection of activities from the Sónar+D from 16th June since 1 pm. Remember that Saturday 18th only some of the activities of Sónar+D will remain open.

Can I change or cancel a ticket I've bought?
Once a purchase has been made changes are not allowed.

I still have questions about the schedule, the ticket purchase process, the program, etc.
E-mail us to sonar@sonar.es

SonarCashless

What is SonarCashless?
SonarCashless is the only method of payment accepted at the festival. Top up your wristband from a card or with cash, and use it to pay at Sónar by Day and Sónar by Night.

Can I obtain my wristband before the festival?
No.

Where do I pick up my wristband?
At the Check-in points at Sónar by Day or Sónar by Night where you will be required to exchange your entry ticket for a wristband. This wristband will allow you to access the festival and pay for all consumables. Top up your wristband using cash or credit card at any SonarCashless point.

Is there a cost for the wristband?
No.

Where I can recharge my wristband?
At any of the SonarCashless points located at Sónar by Day and Sónar by Night.

Can I recharge the wristband with any amount?
You can only recharge in multiples of 5€ (5€, 10€, 15€, 20€...)

Is there a limit to the amount I can recharge?
Yes, 300€.

Can I recharge my wristband when the balance is insufficient?
Yes, at both Sónar by Day and Sónar by Night

Can I recharge by cash and credit card?
Yes.

Does my wristband balance work at both Sónar by Day and Sónar by Night?
Yes.

What if I break the wristband?
You will have to go to the customer service desk at any SonarCashless point and show your broken wristband and we will give you a new one. We can only maintain your wristband balance if it retains the plastic piece on the strap.

What happens if I lose the piece of plastic from the strap?
In this case the wristband would be considered worthless, because this is where all data is stored. Therefore, it would be as if it had been lost or stolen.

What if I lose my wristband?
If you lose the wristband you will also lose your balance. To obtain a new wristband you will have to go to the customer service desk at any Cashless point and we will give you a new wristband at no additional cost but you will need to recharge it.

Is the wristband submersible?
Yes.

Can I check how much balance remains on the wristband or see what transactions have been made? How?
Yes. You can check your wristband balance anytime at the Cashless point.

Can I recover the money remaining on the wristband when I leave the festival?
Inside the festival / Immediate refund without fees: at Cashless Returns points in festival hours.
Outside of the festival / Refund not immediate, refund transaction fees.

Transport

How can I get to Sónar by Day?
Follow this link for transport information: how-to-get-there.

How can I get to Sónar by Night?
Follow this link for transport information: how-to-get-there.

How do I get from Sónar by Day to Sónar by Night?
Follow this link for transport information: route.

How long does it take to get from Sónar by Day to Sónar by Night?
By car or taxi: 10 min; by Metro: 25 min.; by SonarBus: 15 min; by FGC (train): 25 min. and by Bus: 25 min.

How often does the SonarBus leave?
Every 20 min. aprox.

Is the SonarBus adapted for people with reduced mobility?
Yes, all SonarBus lines are equipped with this service.

Is there parking around the venues?
At Sónar by Day, yes; at Sónar by Night, no.

Getting involved

How can I apply/send a demo to the festival?
The festival only receives and only responds to applications between the months of October and December. Write to sonar@sonar.es. between these months for info. Please remember, Sónar Festival is an electronic music festival.

I'm a photographer. How can I get a photopass?
You can apply for this at the Press Room at Sónar by Day during the festival. (You must be a Press accreditation holder)

Do you hire volunteers?
No.

Can I set up a food stall at the festival (food or other goods)?
We only study proposals we receive before the month of April. Send us an email with a full written proposal to sonar@sonar.es.

Other questions

Haven’t we answer your doubt?
E-mail us to sonar@sonar.es.