FAQs

Festival times

What are the Sónar by Day opening hours?
Thursday 15th: from 1pm to 12am
Friday 16th & Saturday 17th: from 1pm to 11pm

What are the Sónar by Night opening hours?
Doors open at 9pm. Concerts start at 9:30pm.

What is the best time to get to Sónar by Night?
So that you don't miss the headlining shows that start at 10:30pm, we recommend you arriving at least an hour before.

Is there a cut-off time to access Sónar by Day?
Yes, at 10:30pm.

Is there a cut-off time to access Sónar by Night?
Yes, half an hour before the closing.

Where can I find the festival line-up?
The full festival program, by days and by hours can be found here: sonar.es/en/2017/show-dates

The Sónar by Night concerts of Friday are the night of Thursday going into the early hours of Friday morning? Or are they the night of Friday going into the early hours of Saturday?
They are Friday night going into Saturday.

The Sónar by Night concerts of Saturday are the night of Friday going into the early hours of Saturday morning? Or are they the night of Saturday going into the early hours of Sunday?
They are the night of Saturday into Sunday.

General questions

Can I bring my camera?
Neither professional cameras nor video recording cameras are allowed into the festival sites.

Can I bring my skate?
No.

Is there a map to see where and how all the festival activities are distributed?
https://sonar.es/es/2017/venues

Is there a cloakroom?
Yes.

Is there a lost property desk? (Lost keys, mobile telephones, etc.)
Yes, at the Sónar by Day and Sónar by Night Information Point.

How do I recover a lost item after the festival?
All unclaimed items at festival information points will be delivered to our office. Email [email protected] starting Monday June 19th, with a description of what you've lost. If we can locate the item you will be able to pick it up from our offices. We will keep hold of lost items until Friday July 7th. Monday July 10th items will be delivered to the appropriate authorities.

Is there a first aid point
Yes.

Is it possible to charge your mobile?
Yes.

Can I access the site with food or drink?
No.

Can I smoke?
In the uncovered areas, yes. Indoors, no.

Can I buy, vegan, vegetarian or gluten free food?
Yes.

Can I buy gluten free beer?
Yes.

Can I buy tobacco?
No.

Is there WIFI access?
At Sónar by Day, yes.

Can I buy food?
Yes.

Can I access the site with animals?
No.

What are the age restrictions at Sónar Festival?
Sónar by Day: Entrance permitted to all public. Minors under the age of sixteen may access the event but must be accompanied by an adult. It is obligatory to fill in this form to be able to access with a minor, and keep it during the festival. Sónar by Night: Entrance prohibited to under 16s.

Are there any special prices for people with reduced mobility?
No.

Are there any toilets for people with reduced mobility?
Yes.

Do children have to pay?
Yes. As of 7 years and above. At Sónar by Night entrance is prohibited to minors under the age of 16 years.

Are there any merchandising shops at the festival?
Yes.

Can I find security if I need it?
Yes.

What should I do if I want to make a complaint?
We have complaint sheets at the ticket offices and information points of the festival. You can also fill one here: http://consum.gencat.cat

Can I access and exit the sites as I wish?
At Sónar by Day yes. At Sónar by Night if you leave the site you will not be allowed back in except VIPs and Delegate Pass holders).

Is there a hand programme available?
Yes.

Can I download an Official APP?
Yes, you'll find it here: sonar.es/en/2017/sonar-app

Accommodation

How can I find accommodation?
Find the best options through our associated search engine.

Is there camping at Sónar?
No.

Tickets

Where can I buy tickets?
You can buy them via the official ticket outlets. You can find them here

Are there ticket offices at the festival?
Yes.

Can I buy or give a ticket to a friend? How?
Yes. You buy it, you print it, and you give it...

Are there names on the tickets?
No.

Can I share the SonarPass?
No, you can't. It's a unique wristband.

Can I share the 2-Night Ticket?
No, you can't. It's a unique wristband.

Can I switch the SonarPass for the wristband at Sonar by Night?
Yes.

What happens if I buy a ticket from a non-official ticket seller? How can I be sure that it is legitimate?
We cannot guarantee the legitimacy of a ticket bought from another vendor that is not one of our official distributors.

I haven't received an email confirmation. What should I do?
Get in contact with the ticket distributor that you bought it from (SonarTickets or StubHub).

How can I get in touch with the SonarTickets helpdesk?
By phone: 902 88 31 60 (Mon - Fri from 9am to 1pm and from 3pm to 7pm)
By email: [email protected]

How can I get in touch with the StubHub helpdesk?
By phone: (+34) 910 612 743
By email: [email protected]

Can I get an invoice for tickets bought?
Yes. You should ask the ticket distributor where you bought it (SonarTickets or StubHub).

What should I do if I receive an error message as I try to print my ticket?
Get in touch with the ticket distributor that you bought it from (SonarTickets or StubHub).

What happens if I lose my ticket?
You can print it again. Remember that there is an electronic access control onsite and you may only access the event once with this ticket (the barcode will only be read once).

Will I find tickets available onsite at ticket offices if the web says that they are sold out?
No.

Does the SonarPass allow access to the Opening Night and activities that take place outside of the Fira Montjuic and Fira Gran Via?
No, it doesn't. The SonarPass allows you access to all Sónar by Day (15th, 16th and 17th June) at Fira Montjuic, and Sónar by Night (16th and 17th June) at Fira Gran Via L'Hospitalet.

Can I access Sónar+D activities with my SonarPass or Sónar by Day ticket?
With the SonarPass or Sónar by Day ticket you can access to a selection of activities from the Sónar+D Congress like Talks, Workshops, Demos, MarketLab, StartUp Garden, Realities+D, Sónar360 by Movistar, SonarPLANTA and Sónar Innovation Challenge, from 15th June since 1 pm. Remember that Saturday 17 only Realities+D, Sónar360 by Movistar and SonarPLANTA will remain open.

Delegate Pass holders have preferent access to the conferences, demos and presentations of the Stage+D and Room+D. If capacity allows it, you will be able to access with your SonarPass or Sónar by Day ticket.

You don't have access to: Networking activities like Meet the Expert, Meet the Investor, Meet&Drink by Estrella Damm, Artist Wanted neither to any of the Sónar+D services (restaurants, bars, VIP Areas, bag, Sónar by Night bus, Networking App, etc.).

Can I change or cancel a ticket I've bought?
Once a purchase has been made changes are not allowed.

SonarCashless

What is SonarCashless?
SonarCashless is the only method of payment accepted at the festival. Top up your wristband from a card or with cash, and use it to pay at Sónar by Day and Sónar by Night.

Can I obtain my wristband before the festival?
No.

Where do I pick up my wristband?
At the Check-in points at Sónar by Day or Sónar by Night where you will be required to exchange your entry ticket for a wristband. This wristband will allow you to access the festival and pay for all consumables. Top up your wristband using cash or credit card at any Cashless point.

Is there a cost for the wristband?
No.

Where I can recharge my wristband?
At any of the Cashless points located at Sónar by Day and Sónar by Night.

Can I recharge the wristband with any amount?
You can only recharge in multiples of 5€ (5€, 10€, 15€, 20€...)

Is there a limit to the amount I can recharge?
Yes, 300€.

Can I recharge my wristband when the balance is insufficient?
Yes, at both Sónar by Day and Sónar by Night

Can I recharge by cash and credit card?
Yes.

Does my wristband balance work at both Sónar by Day and Sónar by Night?
Yes.

What if I break the wristband?
You will have to go to the customer service desk at any Cashless point and show your broken wristband and we will give you a new one. We can only maintain your wristband balance if it retains the plastic piece on the strap.

What happens if I lose the piece of plastic from the strap?
In this case the wristband would be considered worthless, because this is where all data is stored. Therefore, it would be as if it had been lost or stolen.

What if I lose my wristband?
If you lose the wristband you will also lose your balance. To obtain a new wristband you will have to go to the customer service desk at any Cashless point and we will give you a new wristband at no additional cost but you will need to recharge it.

Is the wristband submersible?
Yes.

Can I check how much balance remains on the wristband or see what transactions have been made? How?
Yes. You can check your wristband balance anytime at the Cashless point.

Can I recover the money remaining on the wristband when I leave the festival?
Inside the festival / Immediate refund without fees: at Cashless Returns points in festival hours.

Outside of the festival / Refund not immediate, refund transaction fees 2€: online refund application period from 8am June 18 until 11:59pm June 25 at www.sonar.es/cashless. Once the application period has concluded, we will process your application and you will receive a bank transfer between 3-7 July.

Transport

How can I get to Sónar by Day?
Follow this link for transport information: https://sonar.es/en/2017/how-to-get-there

How can I get to Sónar by Night?
Follow this link for transport information: https://sonar.es/en/2017/how-to-get-there

How do I get from Sónar by Day to Sónar by Night?
Follow this link for transport information: https://sonar.es/en/2017/route

How long does it take to get from Sónar by Day to Sónar by Night?
By car or taxi: 10 min; by Metro: 25 min.; by SonarBus: 15 min; by FGC (train): 25 min. and by Bus: 25 min.

How often does the SonarBus leave?
Every 20 min. aprox.

Is the SonarBus adapted for people with reduced mobility?
Yes, all SonarBus lines are equipped with this service.

Is there parking around the venues?
At Sónar by Day, yes; at Sónar by Night, no.

Getting involved

I'm a photographer. How can I get a photopass?
You can apply for this at the Press Room at Sónar by Day during the festival. (You must be a Press accreditation holder)

Do you hire volunteers?
No.