Where I can check the general conditions of sale for tickets and access?
All the information can be found at this link.
Are there ticket offices at the festival?
Yes.
Fira Montjuïc:Box office: 12 midday to 11pm
Fira Gran Via 2:Box office: 8pm to 5:30am
Can I buy or give a ticket to a friend? How?
Yes, you can buy a ticket for them and then send it on the app.
Sending tickets is super easy: first, make sure that the person you want to send a ticket to also has a DICE account.
Go to the tickets tab in the DICE app and choose the ticket you want to send. At the bottom of the screen, you'll see the option to transfer tickets. Enter your friend's phone number, select how many tickets you want to transfer, and that's it!
Are there names on the tickets?
No.
Can I share the SonarPass?
No, you can't. It's a unique wristband.
Can I share the 2-Night Ticket?
No, you can't. It's a unique wristband.
What happens if I buy a ticket from a non-official ticket seller? How can I be sure that it is legitimate?
We cannot guarantee the legitimacy of a ticket bought from another vendor that is not one of our official distributors.
I haven't received an email confirmation. What should I do?
1. If you bought your tickets from 5 July 2021 with DICE:
Your tickets are securely stored in the DICE app and you won't receive them by mail. What you will receive is an email confirming your purchase, but if you haven't received it, it may be in your spam folder or you may have entered an email with a typo. If you need to double-check, please contact DICE at help@dice.fm and they'll be able to help.
If the purchase was made on DICE, you can see the conditions of purchase here: Link-Dice
2. If you purchased your ticket before July 4, 2021:
Get in contact with the ticket distributor (StubHub).
If the purchase was made on StubHub, the specific conditions relating to the purchase can be consulted at: Link-Stubhub
How can I get in touch with the helpdesk?
1. If you bought your tickets from 5 July 2021 with DICE:
You can contact DICE in the in-app help section, or email them at:
ayuda@dice.fm (Sp/Cat/Pt)
help@dice.fm (Eng)
aiuto@dice.fm (It)
aide@dice.fm (Fr)
2. If you purchased your ticket before July 4, 2021:
By phone: (+34) 910 612 743
By email: sonartickets@stubhub.es
What should I do if I receive an error message as I try to print my ticket?
Physical tickets are only valid for tickets purchased before 4th July. If this is the case, please get in touch with StubHub.
What happens if I lose my ticket?
Physical tickets are only valid for tickets purchased before 4th July. If this is the case, you can print it again. Remember that there is an electronic access control onsite and you may only access the event once with this ticket (the barcode will only be read once).
Can I get a VAT invoice for my tickets?
Yes, you can request a VAT invoice by sending an email to accounts@sonar.es
What if I change my phone number? Do I lose my tickets?
Don't worry, if you change your number and cannot access the DICE account you used to buy tickets, email them at help@dice.fm with your old number and new number, along with your date of birth. With this information, they will be able to update your details so that you can see your ticket in the app again.
Will I find tickets available onsite at ticket offices if the web says that they are sold out?
No.
Can I access Sónar+D activities with my SonarPass (VIP or regular) or Sónar by Day ticket?
With the SonarPass or Sónar by Day ticket you can access to a selection of activities from the Sónar+D from 16th June since 1pm. Remember that Saturday 18th only some of the activities of Sónar+D will remain open.
Can I change or cancel a ticket I've bought?
Once a purchase has been made changes are not allowed.
I still have questions about the schedule, the ticket purchase process, the program, etc.
Please contact us by filling this form.